return policy

Because Puresen products are personal-use aromatic products, returns must be handled carefully for safety and quality reasons.

Return review

If there is a problem with your order, contact us promptly with your order number and a clear description of the issue. We will review the case and provide next steps.

Opened products

For hygiene and quality reasons, opened or used products may not be eligible for return unless the item arrived damaged, defective, or incorrect.

Wrong or damaged item

If you received the wrong item or an item arrived damaged, contact us promptly and include photos. Please keep the original packaging until the review is complete.

Refund timing

Approved refunds are issued back to the original payment method when possible. Bank or payment-provider processing time may vary.

Non-returnable situations

• Products that were opened, used, altered, or not kept in original condition.
• Items without order confirmation or proof of purchase.
• Packages returned without prior review or instruction.