shipping policy

We want every Puresen order to arrive safely, neatly, and with clear tracking whenever available.

Processing time

Orders are usually prepared in the order they are received. Processing time may vary during holidays, promotions, weather events, carrier delays, or inventory checks.

Shipping time

Delivery estimates shown at checkout are carrier estimates. They are not guaranteed delivery dates. Tracking information will be provided when available.

Shipping address

Please review your shipping address before submitting your order. If an address is entered incorrectly, contact us as soon as possible. We cannot guarantee changes after an order enters fulfillment.

Lost or delayed packages

If tracking shows a delay, please allow the carrier time to update the package movement. If tracking shows delivered but the package is missing, check nearby delivery areas and contact the carrier first, then contact us with your order details.

Damaged packages

If your package arrives damaged, keep the packaging and contact us promptly with photos of the package, product, and order information so we can review the issue.